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Internet FAQ

Internet FAQ


What happens when I sign up to Nextelle ?

The transfer of your fibre to Nextelle takes between 2 – 10 working days. Once the transfer is complete we will send you a welcome letter confirming the completion of transfer and charges.


How do I sign up to Nextelle ?

Online , or over the phone , you can apply.


How much does it cost to join Nextelle?

It does not cost anything to join. Only if the new line at the premises is required then there is a cost.


Do I have to be on a contract?

No Contracts


Do you provide Modem/Routers?

Yes,Nextelle provides wired and Wireless modems at a cost.


How long will it take to connect my internet ?

The install time for the Fibrecan vary. It depends on a few things, like:

  • What work Fibre company has already done at your property
  • The type of fibre technology being installed
  • The availability of fibre installers

We’ll usually activate your service in 2–7 working days. That also includes the time it takes to send you a modem (if you’re not using your own).


Do you accept payment, without requiring a Direct Debit option on the customer’s credit card?



How do I pay my Nextelle bill.

Nextelle provides Credit Card or provide bank account details for direct debit or via invoice.


New Properties without Fibre connections ?

Fees may apply, including a new development fee of $250 or more.


Can I set up direct debit with Nextelle ?

Yes with your Authorisation we can set your Nextelle account to be direct debited every month by the due date. (with Credit cards only)


What if I want to make changes or have any enquires about to my NextelleAccount?

Call Nextelle friendly Customer Service


Is there a limit on the amount of data I can download each month?

Currently our Plans are all Unlimited and or limited see Fair go Policy


Do you allow customers to run servers?

Yes, Only on Business Plans, Nextelle has no restrictions on customers running any kind of server on their own connection and bandwidth. A fair use policy applies.


Is the service unmetered?

Unlimited plans are all unmetered; A fair use policy applies. You can find all our Fibre plans


What do the lights mean on my Fibre box?

If you’re having issues with your Fibre service, looking at the lights on your NTD (Network Termination Device) will let you know where the problem is.

If all the lights are lit up in the correct way as shown in the diagrams below, you know the problem is most likely with the modem, not fibre itself.


Does Nextelle provide fibre in regional areas ?

Yes we do. Click here to find out more about our plans or give us a call


What is the minimum contract length?

No contract


Is there a cancellation fee?



Does Nextelle provide static IP?



Do you support Rapid Transfer or Churn?

Yes, Nextelle is a participant in the Rapid Transfer/Churn process which means you will be able to transfer your existing Fibre. In 24-48 hrs.

For metro areas, you’ll generally get your modem in 3–5 working days. In regional areas, you’re looking at 7–10 working days.


Step 1 – Payment attempt

We’ll attempt to process your monthly payment for your internet service on the 1st of each month. If the payment attempt is unsuccessful, we’ll notify you by SMS or email and make one more attempt to notify you on the 10th of the month if payment has not been received.

Step 2 – Suspension

If we don’t receive your outstanding payment within 30 days from the 1st of the month, your service will be suspended. This means you’ll be unable to access most websites, except for the belong website and most of the major bank websites until payment is made.


Step 3 – Disconnection

Your service will be disconnected once your invoice has been unpaid for 60 days. You’ll be unable to access the internet via your service. You can call us to have your service re-connected, including how to pay any outstanding amounts owing to get you up and running again.

Step 4 – Resuming your service

Need to get your service going again? Log in to your account using the website and pay any outstanding amount plus your next monthly payment within 60 days of the original payment due date.


Open a browser window, enter the following IP:



D-Link: or http://dlinkrouter or




Netgear: or or http://www.routerlogin.com

SagemcomF@st: or or


TP-Link: or http://tplinkwifi.net